Refund policy

All purchases of services virtual or in-person, digital and physical products are final. We do not offer refunds.

In the event that you receive an order with missing items or defective screen prints, we kindly request that you notify us within 3 days of receiving the item.

Promptly reporting any issues allows us to address them efficiently and ensure your satisfaction. Please contact our customer support team via our website chat box to inform us of any missing items or defective screen prints within the designated timeframe.

Lost Parcels: We are not responsible for parcels lost in transit. Once your order has been handed over to the shipping carrier, the responsibility for that parcel transfers to the carrier. We encourage customers to track their orders and report any discrepancies or issues to the respective shipping carrier. We are not responsible for shipping fees, as they are non refundable.

Once a package is marked as delivered by the carrier, we are not responsible for its loss or misdelivery.

Please ensure that any promotional codes or coupons are successfully applied at the time of checkout to benefit from offers. We always recommend reviewing the order summary before finalizing the purchase to ensure all details are correct. We are not responsible for codes not being entered or mistaken items added or forgotten on your part.


Shipping

Thank you for choosing our services. We understand the importance of timely delivery, and thus, have established the following shipping policy to keep you well-informed:

1. Ready-to-Ship Screen Print Transfers:
- All non-custom orders placed will be processed and shipped out within 3 business days. This does not include orders that contain pre-order items.

2. Custom Screen Print Transfers:
- All orders for custom screen print transfers will be processed and shipped within 3-5 business days.

3. Shipping Carriers:
- We utilize trusted shipping carriers to ensure the safe and timely delivery of your orders. Once the order is dispatched, a tracking number will be provided to you for monitoring the delivery status. Once a package is marked as delivered by the carrier, we are not responsible for its loss or misdelivery. We do not refund shipping fees.

4. Shipping Delays:
- While we make every effort to ensure your order is shipped promptly, delays can occur that are outside our control, such as inclement weather, carrier delays, or high shipping volumes. We appreciate your patience and understanding in such circumstances.

5. Order Confirmation:
- Once your order is placed, you will receive a confirmation email detailing your order and expected shipping timeline.

6. Address Verification:
- Please ensure that you provide a correct and complete shipping address when placing an order. We are not responsible for parcels that are lost or not delivered due to incorrect or incomplete addresses.

7. Customer Service:
- If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out to our customer service team via the chat box on the website. We're here to assist and ensure your satisfaction.

By placing an order with us, you agree to the terms and conditions stated in this shipping policy. We encourage all customers to review this policy thoroughly before making a purchase.